What questions should I ask a mortgage adviser?

Your home could be repossessed if you don’t keep up repayments on your mortgage.

Preparation is a task that needs to be undertaken in order to understand how you can save up for a deposit correctly, while having the right information to hand when needed.

But when it comes to finding the right mortgage adviser for your application process, another aspect that is equally important is communication.

Here’s a short guide covering what you may want to ask a mortgage adviser.


You need to have confidence that the adviser you choose will be able to help you out in everything related to the process; from the deposit to having the mortgage application submitted.


If you have questions to ask your mortgage adviser, have them written down and ready so you can be reassured you can cover everything. For example, if you are in part-time work and want to have a ‘Help to Buy’ mortgage, you may want to ask an adviser about their experience with it, and how this could help your mortgage application.

Here are some example questions which may help you think about what you wish to ask:

  • What are your fees?
  • Are you regulated?
  • Do you specialise in the mortgage we’re looking for? / What mortgage will be best for me?
  • How do you operate?
  • When do you start your services?
  • How much will your services be?
  • What documents will you need?
  • Are you insured?
  • How much can I afford to borrow?
  • How long does the mortgage application take?

Each question is direct; it prompts the mortgage adviser to be straight to the point in their answers, while giving you a greater insight into their knowledge of the mortgage process, and exactly what you are looking for when the application process begins and ends.

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Your home could be repossessed if you don’t keep up repayments on your mortgage.